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About Me
 

I founded LMB Hospitality to help hospitality businesses put the guest back at the heart of everything they do.
 

Every guest interaction matters. From the moment someone arrives at your venue to the moment they leave, every detail contributes to their experience. A warm welcome, an immaculate environment, confident staff, exceptional service and genuine hospitality are what turn first-time visitors into loyal guests.
 

With over 15 years' experience across cafés, restaurants, bars, hotels and hospitality venues, I've developed a broad understanding of the industry from both operational and commercial perspectives. My career has also included account management, sales and business development, giving me valuable insight into business performance, customer relationships and sustainable growth.
 

Returning to hospitality after working outside the industry allowed me to see it through a different lens. While many businesses adapted brilliantly during the challenges of Covid-19, I noticed that some of the operational habits adopted during that period had become permanent. In many cases, the focus had shifted from delivering memorable guest experiences to simply getting through the day.
 

I believe the hospitality industry should now be looking forward.
 

Guests should never feel like a transaction or an inconvenience. They should feel welcomed, valued and genuinely cared for. At the same time, well-trained, confident teams should feel empowered to deliver exceptional service naturally, not because they're following a script, but because they understand why every interaction matters.

That's why I created LMB Hospitality.
 

I work alongside hospitality businesses to identify opportunities, raise operational standards, develop confident teams and create guest experiences that people genuinely remember. Whether it's refining the guest journey, improving food and beverage operations, developing service standards or coaching teams, my aim is always the same:

To help businesses create experiences that guests want to return for and teams are proud to deliver.

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Experience
 

LMB Hospitality brings together experience from inside hotel operations and across the wider hospitality and F&B industry.
 

My experience includes:

  • Hotel bar management and food & beverage operations

  • Cocktail development and beverage menu design

  • Guest journey and customer experience optimisation

  • Service standards, staff training and team development

  • Stock control, cellar management and gross profit improvement

  • Supplier relationships and product procurement

  • Account management and commercial business development

  • Revenue growth and operational performance improvement
     

I understand the detail that matters on the floor and the numbers that matter behind the scenes. I don't believe exceptional hospitality happens by chance—it comes from well-trained people, clear standards and a culture that puts the guest at the centre of every decision.
 

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LMB Hospitality partners with hospitality businesses that are committed to delivering exceptional guest experiences and continuously improving their operations.

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We work with:

  • Independent hotels

  • Boutique hotels

  • Country house hotels

  • Wedding and events venues

  • Restaurants

  • Gastro pubs

  • Cafés

  • Cocktail bars

  • Golf clubs

  • Hospitality groups

  • Luxury accommodation providers

  • New hospitality businesses preparing to launch

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Whether you're an owner, general manager or food & beverage leader, we provide practical, hands-on support to help improve guest experience, operational standards, team performance and commercial success.

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We work with businesses that want to:

  • Elevate the guest experience

  • Develop confident, high-performing teams

  • Improve service consistency

  • Increase food & beverage performance

  • Raise operational standards

  • Create memorable experiences that encourage guests to return

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