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Services Available 

Hospitality Performance Review

Gain a clear understanding of your business through a comprehensive operational review, identifying opportunities to improve guest experience, service standards and commercial performance.

Includes:

  • Guest journey assessment

  • Front of house review

  • Food & beverage review

  • Bar operations review

  • Stock & cellar assessment

  • Team observations

  • Executive report

  • 30/60/90-day action plan

Performance Improvement Programme

We'll work alongside your business to implement recommendations, develop your team and raise operational standards.

Includes:

  • Action plan implementation

  • Team coaching

  • Leadership support

  • SOP development

  • Weekly progress reviews

  • Performance monitoring

Half Day Training 

Focused workshops tailored to your business.
 

  • Customer service

  • Guest experience

  • Upselling

  • Service standards

  • Product knowledge
     

Full Day Training 

Interactive training designed to build confident, high-performing teams.
 

  • Service excellence

  • Leadership

  • Bar excellence

  • Hospitality standards

  • Team development

One-to-One Coaching 
Personal coaching for managers, supervisors and hospitality professionals looking to develop their skills and confidence.

Cocktail Menu Design

Bespoke cocktail menus designed to enhance your guest experience and maximise profitability.
 

Start-Up Launch Partner

Launching a new venue? We'll help you open with confidence by supporting everything from operational planning and team training to guest journey design and opening week support.
 

Cocktail Masterclasses - Shake. Stir. Learn. Enjoy.
Discover the art of cocktail making with a fun, hands-on masterclass led by Shaker UK-trained bartender Louis Menzies-Baird, founder of LMB Hospitality.

Drawing on over 15 years of hospitality experience, Louis brings professional bar techniques, product knowledge and plenty of personality to each session.
You'll learn how to build, shake, stir, garnish and present great cocktails before enjoying your creations.
 

Perfect for birthdays, hen parties, private celebrations, corporate events and team-building experiences.

Minimum booking applies

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